Privacy Policy

1. Introduction

Hive ("we", "our", "us") provides automation services for Instagram and Facebook messaging and offers trend analysis features that analyze publicly available data from third-party platforms, including Pinterest, to identify emerging consumer interests and content trends.

This Privacy Policy explains how we collect, use, and protect information when users interact with businesses using Hive-powered services.

By interacting with a business that uses Hive or using Hive-powered services, you agree to the terms outlined in this policy.

2. Information We Collect

Hive may process the following information through third-party platform APIs, including services provided by Meta Platforms (Facebook & Instagram) and Pinterest:

Messaging Automation (Meta Platforms)

• Public profile information (such as name and profile ID)
• Messages sent to connected Facebook Pages or Instagram Business accounts
• Message metadata (timestamps, message IDs)

Trend Analysis Features (Pinterest and Other Platforms)

• Publicly available content and engagement signals
• Trend-related metadata and analytics data
• Public pins, keywords, and content indicators used for trend detection

Hive only accesses data that is authorized by the respective platform and necessary to provide automation and analytics services. Hive does not collect sensitive personal data or private user information.

3. How We Use Information

We use the collected information solely to:

• Provide automated replies to messages
• Improve message automation performance
• Maintain system functionality and security
• Provide support to connected business accounts
• Analyze trends and generate aggregated insights for research and content strategy purposes

We do not sell, rent, or trade user data to third parties.

4. Data Storage and Security

• Message data may be temporarily processed to generate automated responses.
• For trend analysis features, Hive processes third-party platform data temporarily and stores only aggregated insights and analytics results.
• Hive does not retain raw platform content, personal user information, or identifiable data longer than necessary for service functionality.

We implement reasonable technical and organizational measures to protect information from unauthorized access, disclosure, or misuse.

5. Data Sharing

We do not share user data with third parties except:

• As required by law
• As required to comply with third-party platform policies
• To protect our legal rights or prevent misuse of our services

Hive does not distribute or resell data obtained through third-party platforms.

6. Third-Party Services

Hive integrates with third-party platforms including Meta (Facebook and Instagram) and Pinterest to provide automation and analytics features. Hive accesses and processes data in accordance with the policies and requirements of these platforms.

Users interacting with these services are also subject to the privacy policies and terms of the respective platforms.

7. User Data Deletion

Users may request deletion of their data at any time by contacting:

📧 hiveofficial.dev@gmail.com

We will process deletion requests within 7 business days.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or platform policies. Updates will be posted with a revised effective date.

9. Contact

For any questions regarding this Privacy Policy or our data practices, contact:

📧 hiveofficial.dev@gmail.com